Shipping & Delivery
Free Ground Shipping
Every parcel order over $100 qualifies for free economy shipping within the continental USA. Shipments will process through USPS or UPS based on fastest delivery method.
If shipment must process via specific carrier, please indicate in the comments section at checkout to accommodate.
In exceptional circumstance, customers will be notified of additional charges pertaining to freight shipments and overweight or unique dimensional packages.
Same Day Shipping
SuperBreakers ships the vast majority of orders ship same day. However, we will reserve up to 5 business days to process any order which ships free of charge.
Multiple line orders may take up to a week to consolidate from several warehouses. Customers will be promptly notified of any estimated delay beyond this window.
Due to high product turnover, product showing as in stock online may be temporarily unavailable. Where an order has already been placed, customers will be notified of any resulting discrepancy and resolved accordingly.
Expidited Shipping Methods*
* Orders must be received before 3pm EST to guarantee shipment for that business day.
* All expedited shipments will ship exclusively UPS.
Expedited shipments will not include freebies to save on shipping weight.
- UPS 2 Day Shipping → Delivers within 2 business days
- UPS 2-3 Business Day Shipping → Delivers within 2-3 business days
- UPS Next Day Shipping → Delivers within 1 business day
Where customers order next day shipping on Friday, they will not receive material until the next business day, which is Monday of the following week. UPS Saturday Delivery is a separate service not generally offered by SuperBreakers.
SuperBreakers does not ship on customer accounts. All orders are prepay.
In special cases we can ship US Postal. Items shipped Standard via United States Postal Service deliver within 2 to 7 business days after shipping.
Hawaii & Alaska Shipments
All orders for Hawaii and Alaska have a $200 minimum and addition shipping applies. If you need to place an order to one of these locations please call our sales department at 1-866-809-9078.
SuperBreakers guarantees that when you buy NEW products, it will come as brand new, in a clean factory box. These products carry a full warranty guaranteed for 1 year by our company.
Where customers decide to purchase RE-CERTIFIED items, we guarantee its operation for two years from date of purchase. We specifically do not guarantee any particular vintage or cosmetic condition of these RE-CERTIFIED items.
New Labels may be applied to worn or faded parts for proper field-identification.
All purchases are covered under a $25 million blanket insurance policy. In the event of product failure, we request you contact us immediately at firstname.lastname@example.org for further assistance and resolution.
Special & International Orders
Documentation from the manufacturer regarding traceability or conformance cannot be provided to protect our proprietary interests and will not constitute grounds for rejection by the customer.
Special Order Items
Special order items, items not normally stocked in our warehouses, will be considered non-cancel, non-refundable once the order is placed. Customers are required to deposit 100% at time of purchase.
All International orders require a $300 minimum order threshold. Due to the special nature of these shipments, we require that these be placed with a SuperBreakers sales rep. Additional Shipment charges will apply.
All International Orders are Non-Cancel and Non-Refundable.
Damaged Shipments & Errors
If your orders arrives damaged please contact a SuperBreakers customer service rep as soon as possible. Damaged claims filed after 5 days for replacement will be determined on a case-by-case basis. Please save the packaging that the shipment came in and if possible please provide pictures so your SuperBreakers rep can resolve the shipment as quickly as possible.
Incorrect Shipping Address
Where a package is refused or returned due to an incorrect shipping address provided by a customer, the customer will be responsible all resulting costs for the shipment.
Customers have 7 days from date of receipt to address any discrepancies regarding incorrect shipment of material.
Returns & Cancellations
Normal stock items are refundable, subject to a 25% restock surcharge within 30 days of receipt of any purchase. No returns will be accepted past 30 days from the date of shipment. RETURNS WILL NOT BE ACCEPTED WITHOUT A VALID RGA NUMBER.
1. For returns, please begin by submitting a SuperBreakers Return Form to receive a valid RGA number.
2. Once an RGA number is issued, include it with your shipment for identification purposes.
3. All new items must be returned in the original factory box.
4. Please pack material well. Credit will not be issued for any damaged materials received.
5. Once successfully returned, a credit will post back to your financial statement within 5 business days.
6. Return address will be provided to customers once returns are approved.
Cancelling Your Order
Please contact a SuperBreakers rep to cancel your order. Refunds are issued within 1 billing cycle of your credit card statement. Orders cannot be cancelled after product has been processed for shipping.
Customer expressly assumes all liability in independently researching, purchasing and installing correct product for their application.
Any recommendation made by SuperBreakers regarding product selection is made to the best of our knowledge based on customer description and will not constitute grounds for waiver of restock charges, detrimental reliance or resulting liability.